Privacy Policy
Effective Date: May 1, 2026
Courtenay Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, request a quote, or use our services, we may collect your name, phone number, email address, address or service location, and details about your plumbing needs.
Non-Personal Information
We may collect technical data such as browser type, device information, pages visited, and general website usage data through cookies or analytics tools.
2. How We Use Your Information
We use your information to provide and deliver plumbing services, respond to inquiries, schedule appointments, send service updates, improve our website and services, and send occasional updates or promotions if you have opted in.
3. SMS Communications & Consent
Courtenay Plumbing may communicate with customers via SMS (text message) for appointment reminders, service updates, billing notifications, and follow-ups.
Customers may opt in verbally (in person or over the phone) or through online forms. By providing your phone number and consenting, you agree to receive text messages from Courtenay Plumbing.
Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to unsubscribe or HELP for assistance.
We do not share your phone number with third parties for marketing purposes.
4. Consent to Receive Messages
By submitting a form on our website and providing your phone number, you consent to receive communications from Courtenay Plumbing, including SMS messages where applicable. Consent is not a condition of purchase.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties as necessary to operate our business, such as website hosting providers, payment processors, and communication or scheduling tools. We may also disclose information if required by law.
6. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings, though some features may not function properly.
7. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under Canadian privacy laws, you may have the right to access your personal information, request corrections, and withdraw consent to its use.
To make a request, contact us at info@courtenayplumbing.ca.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
Courtenay Plumbing
604 5th Street
Courtenay, BC V9N 1K4
Phone: 250-871-7785
Email: info@courtenayplumbing.ca